Catching Flight: a Tribute to Robert Russell

I am a product support coordinator at Learning Ally, formerly Recording for the Blind & Dyslexic. Essentially, I teach people with visual impairments or learning disabilities and their parents and teachers how to operate all kinds of accessible technology which helps them to read their books. The aspects of the job which frustrate me are the repetition over the course of a day and the fact that there is not a lot of writing involved. My ideal job would involve word-smithing. The aspect of the job I love is the education when it happens. Usually, I’m the teacher, but sometimes I learn, too.
Some of the learning comes from members who are more technology-savvy than I am. These people do exist, though they are fewer and farther between than some of the other members think. (We deal with those who consider themselves experts but who just aren’t, and we have to gently burst their bubbles). But listening carefully opens us to the real experts, and from these people, I gratefully learn and apply the knowledge to other situations when I can.
Then there are those who impart the life lessons, and such was

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